Social media guidelines
This sets out Health & Social Care Moray’s social media acceptable use policy across all social media platforms we use.
Our social media platforms are here to provide you with news, information and advice, and we welcome your comments and engagement with our posts.
We recognise that people have differing views on many issues. However, any form of online hate, abuse or bullying is unacceptable on any platform. We will always follow the rules and guidelines of social media websites. We reserve the right to remove any messages that break the rules of the relevant community. If you notice any comments which go against our guidelines, please let us know.
We’ll do our best to monitor your questions and comments to us on social media during normal business hours (9am and 5pm, Monday to Friday), however we’re a small team and may be busy working on other things. We monitor our social media pages for coverage during critical and major incidents, adverse weather and events.
We’ll be unable to respond to questions or messages outside these hours, even if we post from our pages. Please contact services directly to ask a specific question rather than using social media. Don’t share your personal information or that of someone else on social media.
Overview of house rules:
- Don’t do anything that breaks the law.
- Be polite, even if you disagree. Name-calling, profanity, fighting words, discriminatory terms, sexual harassment, bullying, and defamatory language will not be tolerated. You may think that your comments are funny, but others may not.
- Stay on topic. Keep the conversation relevant to the post and contribute to the dialogue. We’ll remove off-topic content, out-of-context, spam, promotional or links to third-party sites.
- Keep it real. All posts should come from a real person and a real profile. Content from fake or anonymous profiles will be deleted, and profiles will be blocked.
We reserve the right to remove content posted to our social media pages that violate these guidelines. We will take immediate action if any content (including comments, videos, images, GIFs, attachments, links, emojis) is:
- Defamatory, slanderous, misleading or false
- Abusive or threatening – this includes swearing, adapted spellings with the same meaning, and so on
- Intimidatory towards our staff, councillors or other platform users
- Inciting hate crime or hate crime words
- Obscene, profane or sexually oriented
- Discriminatory in any way
- Promoting illegal activity
- Promoting individual products or services
- Completely off topic
- The same message posted multiple times, otherwise known as ‘spamming’
- Controversial, irrelevant and off topic, otherwise known as ‘trolling’.
If your content relates to any of the list above, it may be hidden or deleted. We will publicly respond to your content and direct message you to ask you to remove it immediately. If you don’t take action, we may block your access to our social media accounts. We will tell you that we’re doing this.
Depending on the content, we will also screenshot the posts and consider legal action or sending them on to the police for investigation. If we think that the content you post is explicit, we will take immediate action to delete the post and block your access to our accounts.
Complaints
We’re committed to providing high quality services, putting people at the heart of everything we do, to ensure people receiving services have positive experiences of those services and have their dignity respected. We do our best to make sure your contact with us is professional, courteous and goes beyond your expectations.
However, we accept that sometimes things can go wrong and at these times we need to listen to your views and put things back on the right track. Our complaints procedure gives more information on what is considered a complaint and how you can raise a complaint.
If you have a comment or concern about a letter or email sent to you, please raise this directly with the officer or manager so we can look to resolve any issue. You can also email Gram.hscmcorporate@nhs.scot.
