Annual Complaints Reporting

We value comments and complaints about the health and care services and functions for which we are responsible and will use information from them to help improve what we do.

Feedback can be passed on directly to services or to Health & Social Care Moray via our contact us details.

The complaints handling annual reports provide a summary of the complaints received over a 12 month period. This includes a description of the lessons learnt and improvement actions taken.

Complaints Handling Procedure

The Moray Integration Joint Board (MIJB) welcomes all forms of feedback, including complaints.

Complaints give us valuable information we can use to continuously improve services, the experiences and satisfaction of people along with their families and carers.
Our Complaints Handling Procedure reflects the MIJB’s commitment to serving the public by valuing complaints.

See our page on Complaints Handling Procedure